In our modern world we can now experience a lack of clarity, by this I mean we are being told our truth through Social media and Digital sources that can not be validated.
So as a SMB / Growing business in this modern landscape who and what can we really trust. And by TRUST I mean can you take what you hear to the BANK.
So what is REAL, in our world we can say “my client tells me what works”, so let’s ask your clients.
And in the workplace “my employees tell me what they feel about our business”, this gives you a wealth of information to work with.
NET promoter score:
This subject has kept millions in a arm wrestling match for over 15 years, we have no idea if this scoring as a stand-alone concept tells us anything more than a moments opinion.
Again we ask the question ” so what is going on in my business”.
If you really want to know it must start with some basic Analytics and we need to ASK a few QUESTIONS.